Returns & Exchange Policy
Returns & Exchange Policy
Elegance in Every Piece, Assurance in Every Purchase
We take pride in handcrafting each piece with utmost care. Should your purchase not exceed your expectations, here’s how we ensure your satisfaction.
Returns & Exchanges — Timeframe
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Returns : Acceptable within 7 days from delivery
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Exchanges : Offered for items of equal or greater value within the same 7‑day window.
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Custom or bespoke items : Not eligible for returns or exchanges unless there is a manufacturing defect.
Conditions for Returns or Exchanges
To qualify:
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Items must be in their original, unused, unworn, and unaltered condition.
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Original packaging, accompanying accessories, and proof of purchase must be included.
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Items with customization (stone size, engraving, color changes, etc.) are non‑returnable unless due to defect.
How to Initiate the Process
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Email us at returns.leelahcluxury@gmail.com within the 7‑day timeframe.
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Include your order number, item name, photos of the product (especially if there’s an issue), and whether you’d prefer a refund or exchange.
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Our team will guide you through the next steps, including the return shipping address.
Refunds
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Inspected and approved items will be refunded via the original payment method within 5 business days of receipt.
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Refunds may take 3–5 business days to appear in your account, depending on your bank.
Exchanges
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Upon approval, we will dispatch your exchanged item within 3 business days, subject to stock availability.
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If the desired item is out of stock, we will offer alternatives or issue a full refund.
Return Shipping
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Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
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We recommend using tracked and insured shipping to ensure safe return.
Exceptions & Special Conditions
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Final Sale Items (e.g., heavily discounted or “sale” pieces) are non‑returnable and non‑exchangeable.
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Crafted pieces that have been worn, damaged, or altered cannot be accepted.
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If an item arrives with a manufacturing defect, we'll gladly offer a repair, replacement, or full refund - simply inform us within 7 days of receipt.
Duty, Tax, and International Returns
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For international orders, customs duties or import taxes paid are non‑refundable.
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Any return shipping costs from international locations are customer responsibility unless we approve an exception due to a defect.